IDC's Digital Transformation (DX) Practice is about how businesses can use 3rd Platform technologies combined with new business and operating models to transform their products and services, customers, markets, and ecosystems. Digital technology has dramatically altered and will continue to alter the landscapes of business, education, entertainment, and government. The past decade has seen breathtaking change and the pace and scale of that change is accelerating.
This 90 minute session will assist CIOs and IT executives in understanding why DX is more than adopting new technologies — but requires a coordinated and disciplined effort across the enterprise for both technology and LoB executives to achieve success. It reviews how other enterprises are leveraging digital models to disrupt markets, benchmarking DX maturity assessments, and identifying risk factors and mitigation strategies.
With the unprecedented value opportunities for digital transformation (DX) lurks an ugly downside — intelligent adversaries looking for ways to abuse or exploit the complex IT systems that keep things running. Breaches are constantly being identified and disclosed, and IT security is working hard to manage risk, but is challenged to meet security needs in the face of scarce resources and highly dynamic IT architectures. This workshop advocates the approach of IT adversarial risk management within the scope of a robust IT security maturity model, the IDC MaturityScape: IT Security.
This session will address the following questions:
Growing numbers of companies are cracking the digital business code, creating new revenue streams and transforming the customer experience. They are succeeding at turning data into competitive advantage and innovating with disruptive technologies such as IoT, 3D printing and augmented reality. Yet 2016 will be the year of the digital divide for organizations that have yet to find their stride. Questions still abound about IT’s strategic role in creating new services or digital products, replacing slow legacy systems or leading business transformation activities. In this session based on the latest IDC research, Crawford Del Prete will share an IT Leadership Framework for digital transformation, illustrated with examples from innovators across multiple industries. He will also identify the three areas where business especially needs strong direction from IT, and then share his expert advice on the most critical technology areas your organization should tackle first.
Front and center in the organization’s digital transformation is the need for an innovative approach, both towards IT and towards business models. Innovative organizations have a systematic approach towards gathering, assessing, and implementing the most promising ideas from around their organizations and from external sources, be they customers, suppliers, or other types of partners.
Keynote: The Era of the Chief INNOVATION Officer
Joe Wilson, General Manager, Marketing & Operations, CEE, Microsoft
CIO Case study: Alberto Di Meglio, Head of CERN openlab, IT Department, CERN - European Organization for Nuclear Research
Much of the innovation applied in the recent past has centered on interactions with customers. This reinvigorated focus on the customer can bring real business benefits in terms of added client loyalty, but also in cost reduction where customer self-service replaces activities carried out by the service provider. This session will explore successful CX cases, and will explore the pitfalls to be avoided when rolling out self-service initiatives.
Keynote: Accelerating Customer Transformation in the Idea Economy
Johannes Koch, Managing Director, Hewlett Packard Enterprise Central and Eastern Europe & Israel
CIO Case study: Ken Finnerty, VP for Information Services, UPS
Track A - Block description - description
Mobility is becoming the channel of choice for customer enagement in many industries. The financial sector is not far behind, as banks now allow customers to transact via mobile applications and aim to reduce footfall in branches. Financial institutions need to rearchitect their processes to leverage the benefits of mobility, and also to re-think their approach towards all channels and the overall business model of consumer banking.
Keynote: Petr Beneš, CIO, Česká Spořitelna
Governments are transforming the way they engage with citizens and business. To become a truly digital entity, they need to focus on the convergence between technology, data and security. While e-government initiatives are common, how can government evolve to becoming digital entities?
As the European economy gradually turns the corner, manufacturing is picking up again. But it is increasingly a different kind of production, with accelerated digitization and increasing integration between business and production systems and among the systems through the whole supply chain. Costs down, quality and flexibility and speed up.
Moderator: Robert Parker, Group Vice President, IDC Insights
Telecom Business Drivers
Moderator: John Gole, Research Director, Telecoms & Networking, IDC CEMA
Future of Utilities
Moderator: Milan Kalal, Program Manager, Internet of Things, IDC CEMA
IT fundamentals can be the key to success on the road to digital transformation. Without an orderly and pragmatic way to classify data – whether that be product, production, customer, or supplier data, organizations will struggle to benefit from increased ability to access and analyze data which recent technologies have enabled.
In a digital enterprise , security will play a major role in helping organizations differentiate themselves. Security will need to embedded as a part of the business process rather than as a discrete policy or set of rules. In addition to keeping abreast of new technologies and threats, organizations will need to adopt a more holistic approach to assessing and protecting their key assets.
To become truly digital, organizations will need to transform the way they work and change the way they engage with each other. Companies will need to ensure that applications and data are available where and when needed. Business users need to be able to access insights on data/information on demand. Organizations will also need to change the way they engage both internally and externally and do away with information silos. A real time enteprise allows for truly seamless flow and access to information. This session explores some recent data management experiences, and points out lessons and what to avoid.
Keynote: Alberto di Meglio, Head of CERN openlab
The CEE region is home-base to a large number of successful global start-ups. These companies have the creativity, business nous, and drive to take on much larger global companies and disrupt their specific niches. They not only have innovative business models; they also have a totally different approach to technology with regard to how they deliver their services. Of course, they are unencumbered by the legacy environments many older businesses maintain. This panel featuring start-up founders will delve into the disruptive business models, the energy, and the fresh approach to technology which these game changers espouse.
Security concerns, discomfort with new unproven vendors, questions of where data will be stored, worries of “lock-in” - we have heard these worries concerning public cloud services for several years now. Although many organizations still harbor reservations, others have moved forward boldly to harness the advantages offered by such services. This session will explore some prominent examples of public cloud adoption, and some of the key lessons learned to date.
IoT is beginning to play a major role in network based businesses such as oil & gas, utilities, telcos, transportation, but also in manufacturing companies and the retail world. IoT also offers great promise in the area of healthcare via wearables and remote diagnostics. This session explores current applications of IoT and looks to a future where even more value will be generated as sensors, monitors, wearables, drones and other devices join the ever-expanding web.
This panel discussion with CFOs and CMOs will explore their view on technology, and what role they see technology playing in their short and medium term goals and projects. It will also pose the question: how can the CIO most effectively partner to transform the organization.